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Privacy Policy

Last updated: March 12, 2026 · SkyLounge SpA · Santiago, Chile

SkyLounge SpA, Rut: 78.369.285-6 ("SkyLounge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services (collectively, the "Service").

Contents
  1. Information We Collect
  2. How We Use Your Information
  3. Sharing of Your Information
  4. Cookies and Tracking Technologies
  5. Data Security
  6. Your Rights and Choices
  7. Children's Privacy
  8. Third-Party Links
  9. International Data Transfers
  10. Changes to This Policy
  11. Contact Us

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create an account or register for the Service.
  • Make a purchase or subscribe to Paid Services.
  • Contact us with inquiries, feedback, or support requests.
  • Participate in surveys, promotions, or other interactive features.

This may include your name, email address, billing information, company name, and any other information you choose to provide.

Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

  • Device information: device type, operating system, browser type, and unique device identifiers.
  • Usage data: pages visited, features used, time spent on the Service, referring URLs, and click patterns.
  • Location data: approximate geographic location based on your IP address.
  • Log data: IP address, access times, and server log information.

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Analytics providers and advertising partners.
  • Social media platforms, if you interact with our content or log in through social accounts.
  • Business partners, affiliates, and service providers.
  • Publicly available sources.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Service.
  • Process transactions and send related communications (receipts, confirmations, invoices).
  • Respond to your inquiries and provide customer support.
  • Send promotional communications, newsletters, and marketing materials (with your consent where required by law).
  • Personalize and enhance your experience with the Service.
  • Monitor and analyze usage trends to improve functionality and performance.
  • Detect, prevent, and address fraud, security issues, and technical problems.
  • Comply with legal obligations and enforce our Terms of Service.
  • Fulfill any other purpose described at the time of collection or with your consent.

3. Sharing of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: third parties who perform services on our behalf (hosting, analytics, payment processing, customer support).
  • Payment processors: when you make purchases, your payment information is processed by our third-party payment partners (e.g., Stripe) under their own privacy policies.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
  • Legal compliance: when required by law, legal process, or government request, or to protect the rights, property, or safety of SkyLounge, our users, or the public.
  • With your consent: when you have given us explicit permission to share your information for a specific purpose.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service. These include:

  • Essential cookies: necessary for the Service to function properly (authentication, security, preferences).
  • Analytics cookies: help us understand how visitors interact with the Service (e.g., Google Analytics).
  • Preference cookies: remember your settings and preferences (e.g., language selection).

Managing Cookies

Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain parts of the Service.

Do Not Track

Some browsers offer a "Do Not Track" feature. The Service does not currently respond to Do Not Track signals, as there is no uniform standard for compliance.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls limiting who can access personal data.
  • Regular security assessments and code reviews.
  • DDoS protection, web application firewalls, and bot management.
  • Secure hosting infrastructure with industry-standard safeguards.

Despite our efforts, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use the Service at your own risk.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request that we correct inaccurate or incomplete information.
  • Deletion: request that we delete your personal information, subject to legal exceptions.
  • Portability: request a copy of your data in a structured, machine-readable format.
  • Objection: object to certain processing of your information (e.g., direct marketing).
  • Withdrawal of consent: where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@skylounge.pro. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Email Preferences

You may opt out of promotional emails by following the unsubscribe instructions in those emails. Even after opting out, you may still receive transactional or service-related communications.

7. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at hello@skylounge.pro.

8. Third-Party Links

The Service may contain links to third-party websites, services, or applications that are not operated by SkyLounge. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Chile and the United States, where our servers and service providers are located. These countries may have data protection laws that differ from those in your jurisdiction.

By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice (such as an email notification or a prominent notice on the Service).

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: hello@skylounge.pro
  • Company: SkyLounge SpA, Rut: 78.369.285-6
  • Location: Santiago, Chile
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